Terms & Booking Policy

Please read before making a booking payment. These terms apply to all Big Screen MTL services.

CAD. No GST/QST charged.

1. Booking & confirmation

Submitting a booking request does not confirm your booking. A date is held once Big Screen MTL confirms availability and receives the $100 booking payment, which is applied to your total. Unless the quote states otherwise, the remaining balance is due 48 hours before setup. Third-party rentals, custom content, or larger productions may require earlier payment as stated in the quote.

Delivery: up to 15 km included; over 15–25 km $30; over 25–40 km $60; over 40–60 km $100. Beyond 60 km: manual quote. One charge covers delivery and collection.

Includes setup, teardown, requested onsite support, ordinary parking and tolls. Your $100 booking payment goes toward this total.

Estimate for these event details. Availability and setup to confirm. Standard refundable $300 damage deposit separate.

Address and route lookup uses Google Maps and is also subject to the Google Maps/Google Earth Additional Terms of Service.

2. Cancellation, refunds & rescheduling

For cancellations 14 or more days before the event, the booking payment may be refunded or transferred once to a new available date, less any approved third-party rental or custom-content costs already committed. From 7 to 13 days before the event, the booking payment is non-refundable but may be transferred once, subject to availability. Within 7 days, the booking payment and committed third-party or custom-production costs are non-refundable. Cancellations after setup begins require payment of the confirmed total. Unsafe weather is handled under the weather policy below.

3. Damage / security deposit

A refundable $300 damage deposit is required for standard equipment rentals, collected before setup or on arrival. It is released or refunded within 2 business days after teardown once equipment is inspected and there is no damage, missing equipment, or excessive cleaning required; payment-provider processing may take longer. Larger, shared, corporate, public, or custom-production events may require a higher refundable deposit confirmed in the quote.

The customer is responsible for damage caused by:

Guests, children, or pets
Food, drinks, or spills
Unsafe use or moving of equipment
Weather exposure after setup
Failure to follow setup and use instructions

4. Event duration & setup

Listed package prices include up to 3 event hours, measured from the confirmed start time; late guest arrival does not extend the booking. Setup and teardown are outside that window. Additional event time is billed at $50 per started hour, must be confirmed in advance, and remains subject to availability and local rules. Standard use ends by 11 PM unless otherwise quoted.

5. Noise & neighbours

Outdoor audio must remain neighbour-friendly and may need to end or be reduced by 11 PM. Montreal noise rules vary by borough. The customer is responsible for permission, noise rules, condo/landlord rules, and permits where applicable. Big Screen MTL reserves the right to reduce or shut off audio if there is a complaint.

6. Setup space & power

Setup space depends on the selected screen and venue. Frame dimensions, projector distance, seating, safe clearance and any outdoor anchoring must be confirmed before booking. Indoor venues need adequate ceiling height. Suitable nearby power and access are required; an image diagonal is not an installation footprint.

7. Weather

Outdoor setups depend on safe weather. Rain, high wind, lightning, or unsafe ground conditions may require rescheduling or cancellation for the safety of guests and equipment. A backup rain date can be arranged where possible.

8. Locations & permissions

Private backyards, condo/shared spaces, schools, community spaces, parks, and corporate locations can be booked. For shared, public, school, or corporate events, the client is responsible for any venue permission, condo or landlord approval, and permits required.

9. Content, FM audio & mapped visuals

The customer is responsible for all content, accounts, rentals, and public-performance permissions required for their event. In-car FM audio is available only where the site, certified equipment, and radio authorization permit. Projection mapping depends on the approved surface, ambient light, throw distance, and agreed content scope; final results and pricing are confirmed after a site review.

10. Liability

The customer is responsible for the safety and conduct of their guests during the event. Big Screen MTL is not responsible for injury, loss, or damage arising from guest behaviour, the event location, or the customer's failure to follow setup and use instructions.

Contact

Questions about a booking? Reach us on Instagram @bigscreenmtl or by email at bigscreenmtl@gmail.com. You can request a date using our booking form